Plan with Artha Mandiri Rentcar
FAQ
Answers about booking, vehicle options, costs, and changes to your plans. Vehicle details and final terms follow the quotation agreed with the team.
Rental guidance
Booking & quotations
What to prepare before choosing a vehicle.
How do I book a vehicle?
Choose a service and vehicle, then contact the Artha Mandiri Rentcar team on WhatsApp or use the contact form. Share your dates, pickup area, route, passenger count, and luggage. A booking is subject to an agreed quotation and terms.
Does the contact form make an immediate booking?
No. The form prepares a message in your browser so you can review its details. It is sent when you continue and send it in WhatsApp. The team then confirms your requirements, availability, and quotation.
Are catalogued vehicles always available?
The catalogue is a guide to model options, rather than live inventory. Confirm your dates, location, and required vehicle with the team before finalising your plans.
How can a company request a quotation?
Include the company name, number of vehicles, operating locations, rental period, travel pattern, and administrative requirements. Monthly or annual requirements can be discussed through corporate services.
Rental guidance
Vehicles & travel
Match the model, passengers, and route to your plans.
Does the photo show my exact rental vehicle?
Photos illustrate the models and are edited for a consistent presentation. Request photos of the proposed vehicle, its year, variant, transmission, and cabin layout before approving the booking.
How do I choose a vehicle for passengers and luggage?
Share the passenger count, the number and size of bags, and any specific seating requirements. Configurations can differ between vehicles, so the team needs to confirm the suitability of the proposed vehicle.
What should I provide for an airport pickup?
Provide the date, flight number, airport, terminal, passenger count, luggage, and destination. Discuss the meeting point, contact person, and waiting-time terms in the quotation.
Can I discuss intercity travel or multiple stops?
List all pickup addresses, destinations, and the final stop. The team will confirm coverage, scheduling, and usage terms for that route. Use the Service Areas page as an initial guide.
Rental guidance
Costs & changes
Confirm itemised costs and written terms before booking.
Does rental include a driver and journey costs?
The driver, fuel, tolls, parking, and other cost components follow the quotation. Request a written breakdown of inclusions and additional charges before approving the booking.
What are the payment or deposit terms?
Confirm amounts, payment schedules, the recipient account, and deposit terms with the team in the quotation. This website does not process payments or request payment-card details.
How can I change or cancel my booking?
Contact the team with your quotation details and requested change. Changes, cancellations, or refunds follow the agreed terms and vehicle availability; changes are not guaranteed to be free of charge.
What if my use exceeds the agreed time or route?
Mention possible extra time, destinations, or pickups in advance. Confirm usage limits and additional-charge calculations in writing. If plans change during the journey, contact the team to discuss adjustments.
Prepare your choices
Compare service options, the vehicle catalogue, and service areas. For specific requirements, share your details through the Contact page.
Every plan has a destination